Why is my website showing a “Not Secure” message?

Web browsers will now mark any websites as "Not Secure" if an SSL certificate (Secure Socket Layer) is not found to be installed on the website's domain. This message doesn’t mean that your website is unsafe or has been hacked, as your website is protected by our industry-grade security system. Web browsers are just looking to see if your website has an SSL certificate installed to establish a secured HTTPS:// connection to your website.

If you wish to install an SSL certificate for any domain names you connect, we offer the option to purchase one directly through the Domains tab of your Liveedit website. Once an SSL certificate is purchased and installed, customers visiting your website will see a lock symbol in the URL window of their browser.

Is my liveedit website secure?

At liveedit, we are 100% committed to the security of our platform. All our websites are securely hosted on our servers and are monitored around the clock by our industry-grade security system. To ensure your website's security, we do not disseminate the technical details of our platform or security system.


Do I need an SSL certificate on my custom domain?

Having an SSL certificate is optional and not required to use your LiveEdit website.


Can I use an SSL certificate I purchased from a domain provider?

No. SSL certificates purchased from a domain provider are not compatible with our system. 


How much does  LiveEdit's SSL certificate cost?

The current cost is $15.00 US and will last one year from the install date.


Do I need to purchase an SSL certificate for all of my custom domains?

We recommend only purchasing just one for your Primary Domain. 

Please Note: SSL certificates can not be purchased for a "www" subdomain. 


Do I need an SSL certificate for my LiveEdit URL (e.g. iintraining.liveeditaurora.com)?

An SSL certificate is already provided for your LiveEdit URLs.


Can I transfer an already purchased SSL certificate to a new domain?

SSL certificates are tried to the domain once installed and can not be transferred. You will need to purchase a new SSL certificate for any new domains you connect. 


How do I purchase and install an SSL certificate?

  1. Log in to your LiveEdit website

  2. Hover over your name or email address located on the top right side of the page and click on Account Settings

  3. Click on the Domains tab.

    Please Note: After clicking on the Domains tab you may notice that you are redirected to your LiveEdit URL and prompted to log in again. This is done to ensure your purchase is secure. 

  4. Click on Request SSL that appears next to your Primary Domain.

    Please Note: If the Request SSL option is not appearing, it indicates the A Record of your custom domain is not currently pointed to our required IP address. Please Click Here


  5. Next, you will be shown a screen with the SSL’s price and an additional option to select ‘Yes’ or ‘No’ to have Auto-Renew turned on. Please select your option then click Checkout.

  6. Next, you will be prompted to enter your payment information. Once entered, click Next to continue.

  7. You will then be shown your entered payment information. If everything is correct, click Confirm to continue.

  8. Next, you will be prompted to confirm your purchase. Please check the "I Agree" box then click Complete Order

    Please Note: Once you’ve submitted your SSL order, you will be sent a receipt email and the payment will also appear under the Add-ons Billing tab.

  9. Now that you’ve purchased an SSL, our system will begin installing it automatically. No further actions are required on your end. 

    Please Note: It can take upwards of 30 to 60 minutes for the SSL certificate to install once purchased.

  10. Once the SSL is installed, you will see a checkmark  () next to your domain.