Is my LiveEdit website secure?

At LiveEdit, we are 100% committed to the security of our platform. All our websites are securely hosted on our servers and are monitored around the clock by our industry-grade security system. To ensure your website's security, we do not disseminate the technical details of our platform or security system. 

Why is my website showing a “Not Secure” message?

Google (Google's Security Blog), Safari, and Firefox will mark any websites as ‘Not Secure’ if an SSL (Secure Socket Layer) is not installed on the website. This message will often appear in the URL window of your browser (example below). 

Please rest assured that this message doesn’t mean that your website is unsafe or has been hacked, as your website is protected by our industry-grade security system. Google, Safari, and Firefox are simply looking to see if your website has an SSL installed to established a secured HTTPS connection to your website. This message can, however, cause undue worry to your current and potential clients. To help put your clients at ease, we now offer the option to purchase an affordable SSL directly through your website! 

Once an SSL is purchased and installed, clients visiting your website will see a ' Secure' message or a lock symbol in the URL window of their browser (example below).

SSL (Secure Socket Layer) Certificates

Can I install an SSL certificate from a third-party provider?

SSL certificates purchased from a third-party provider, such as GoDaddy, are not compatible with our system.

How do I get an SSL certificate from my website? 

You can purchase an SSL certificate for your custom domain by visiting the Domains tab under Account Settings. The current cost is $15.00 US and will last one year from the install date.

Do I need to purchase an SSL certificate for each custom domain I'm using?

When purchasing an SSL, we recommend only purchasing one for your Primary Domain. If you have more than one custom domain pointed to your LiveEdit website, please make sure they are all redirected to your Primary Domain. To learn more, please see our guide here - Pointing Multiple Domains to One Website Guide.

Do I need an SSL certificate for my LiveEdit URL (e.g.

An SSL certificate is provided by default on all LiveEdit URLs.

How to purchase and install an SSL certificate?

  1. Log in to your LiveEdit website

  2. Hover over your name or email address located on the top right side of the page and click on Account Settings

  3. Click on the Domains tab.

    Please Note: After clicking on the Domains tab you may notice that you are redirected to your LiveEdit URL and prompted to log in again. This is done to ensure your purchase is secure. 

  4. Click on Request SSL that appears next to your Primary Domain.

    Please Note: If the Request SSL option is not appearing, it indicates the A Record of your custom domain is not currently pointed to our required IP address. Please Click Here

  5. Next, you will be shown a screen with the SSL’s price and an additional option to select ‘Yes’ or ‘No’ to have Auto-Renew turned on. Please select your option then click Checkout.

  6. Next, you will be prompted to enter your payment information. Once entered, click Next to continue.

  7. You will then be shown your entered payment information. If everything is correct, click Confirm to continue.

  8. Next, you will be prompted to confirm your purchase. Please check the "I Agree" box then click Complete Order

    Please Note: Once you’ve submitted your SSL order, you will be sent a receipt email and the payment will also appear under the Add-ons Billing tab.

  9. Now that you’ve purchased an SSL, our system will begin installing it automatically. No further actions are required on your end. 

    Please Note: It can take upwards of 30 to 60 minutes for the SSL certificate to install once purchased.

  10. Once the SSL is installed, you will see a checkmark  () next to your domain.