Is my LiveEdit website secure?
At LiveEdit, we are 100% committed to the security of our platform. All our websites our securely hosted on our servers and are monitor around the clock by our industry-grade security system. To ensure your website's security, we do not disseminate the technical details of our security and system.
Are MINDBODY integrated transactions safe on my website?
All MINDBODY transactions are secured behind the SSL installed on your '.liveeditaurora.com' URL. You will notice that this URL automatically displays when users are checking out their products. In addition, any MINDBODY client information access on the website is transmitted through our secure connection to MINDBODY's API. MINDBODY client information, such as credit card numbers, are not stored directly on your website or within our hosting environment. Our MINDBODY integration is also PCI compliant.
Why is my website showing a “Not Secure” message?
Recently, Google (Google's Security Blog), Safari, and Firefox started marking any websites as ‘Not Secure’ if an SSL (Secure Socket Layer) is not installed on the website. This message will often appear in the URL window of your browser (example below).
Please rest assured that this message doesn’t mean that your website is unsafe or has been hacked, as your website is protected by our industry-grade security system. Google, Safari, and Firefox are simply looking to see if your website has an SSL installed to established a secured HTTPS connection to your website. This message can, however, cause undue worry to your current and potential clients. To help put your clients at ease, we now offer the option to purchase an affordable SSL directly through your website!
Once an SSL is purchased and installed, clients visiting your website will see a ' Secure' message or a lock symbol in the URL window of their browser (example below).
SSL (Secure Socket Layer) Certificates
Can I purchase an SSL certificate from a third-party provider?
SSL certificates purchased from a third-party provider, such as GoDaddy, are not compatible with our system.
How do I get an SSL certificate from my website?
You can purchase an SSL certificate for your custom domain by visiting the Domains tab under Account Settings. The current cost is $15.00 US and will last one year from the install date.
Do I need to purchase an SSL certificate for each custom domain I'm using?
When purchasing an SSL, we recommend only purchasing one for your Primary Domain. If you have more than one custom domain pointed to your LiveEdit website, please make sure they are all redirected to your Primary Domain. To learn more, please see our guide here - Pointing Multiple Domains to One Website Guide.
Do I need an SSL certificate for my LiveEdit URL (e.g. iintraining.liveeditaurora.com)?
An SSL certificate is provided by default on all of our LiveEdit URLs.
How to purchase and install an SSL certificate?
- Log in to your LiveEdit website
Click on Account Settings
Click on the Domains tab.
Please Note: After clicking on the Domains tab you may notice that you are redirected to your LiveEdit URL and prompted to log in again. This is done to ensure your purchase is secure.
Click on Request SSL that appears next to your Primary Domain.
Please Note: If you do not see the Request SSL option, it indicates the A Record of your custom domain is not pointed over to our required IP address. To update your A Record, please contact your DNS company (the company in whom you purchased your custom domain from) and have them set the A Record (sometimes just called the 'A' record or @ record) of both your base domain and 'www' subdomain so they point our required IP address of 220.127.116.11
Next, you will be shown a screen with the SSL’s price and an additional option to select ‘Yes’ or ‘No’ to have Auto-Renew turned on. Please select your option then click Checkout.
Next, you will be prompted to enter your payment information. Once entered, click Next to continue.
You will then be shown your entered payment information. If everything is correct, click Confirm to continue.
Next, you will be prompted to confirm your purchase. Please check the "I Agree" box then click Complete Order.
Please Note: Once you’ve submitted your SSL order, you will be sent a receipt email and the payment will also appear under the Billing tab.
Now that you’ve purchased an SSL, our system will begin installing it automatically. No further actions are required on your end. Under the SSL column, you will notice that an arrow icon() appear next to your domain. This indicates your SSL is in the process of being installed. Please note, the install will take about 24hrs.
Once the SSL has finished installing, you will see a checkmark () next to your domain.